What is the “Getting Reviews” Sequence?

Sumario: Learn how to get reviews using our Message Sequencing feature

Let me tell you about a great tool we have for your online business. You know that feeling when a customer makes a purchase and you think, “I hope they tell their friends”? Well, we’ve created something to make that happen more often.

It’s called “Getting Reviews” and it’s like having a personal assistant who asks your customers to share their good experiences. The best part is that it works automatically, without you having to do anything.

What is the Sequence “Getting Reviews”?

Imagine this: someone shops at your store and, as if by magic, receives kind messages asking them to share how it went. It could be a review, a comment on social media, or simply telling a friend. It’s as if you’re giving them a little nudge to speak well of you, but without being pushy.

It’s not just about telling them “Hey, leave a review.” It goes beyond that. We want your customers to feel so happy that they want to talk about how great you are. And all of this happens in the digital world, where a positive comment can reach a lot of people.

The sequence “Getting Reviews” is your secret weapon for turning your clients into your best advertisers. Isn’t that great? That way, each sale is not just a sale, but an opportunity for your business to grow even more.

Operation and activation of the “Get Reviews” sequence

Okay, let me explain how it works! When someone new in your store makes a purchase, bam! the sequence is triggered automatically. What does it do? Well, it starts sending messages to the customer, but not just any message, rather well-thought-out ones at the right moment.

These messages can be of all kinds, you decide. All of this has a purpose: to make your customer happy and eager to share how great your store is. Everything is designed to maintain customer engagement and motivate them to share their satisfaction with others.

Difference between new and imported subscribers

It is crucial to understand that the “Get Reviews” Sequence is only activated for new subscribers who have joined your list through the subscription box of your store. Why is this distinction important? Well, it has to do with consent and the quality of interaction.

Subscribers that you import from other lists when you install our app have not explicitly given their consent to receive this type of communication. Therefore, to maintain the integrity of your marketing and respect your customers’ preferences, the sequence is only activated for those who have subscribed directly.

This ensures that your messages reach a receptive audience and avoids potential spam issues or a poor user experience.

Where to find the Sequences in our platform

Finding your automatically created sequences is easier than you think.

• Upon entering your control panel, go to the “Automation” section in the left menu.

• Then click on “Sequences.” There you will see all the active sequences, including the “Get Reviews” one.

• Click on the sequence. The details of the sequence will open, including the channel used, the message sent, the image, and everything that indicates the template to complete the message.

Importance and benefits of this sequence

When a satisfied customer shares their positive experience, they are providing a form of advertising that no paid ad can match. These authentic recommendations build trust, attract new potential customers, and reinforce your brand’s reputation.

Additionally, they maintain a visible quality status for future buyers, who can see real experiences from satisfied customers before making their purchase decision..

Editing and customizing messages

You can add your personal or brand touch to all those messages. You decide how you want those messages to sound. Prefer a fun tone? Go ahead. More formal? You can do that too. It’s your brand; you know it better than anyone.

And you can not only change the words. You can also play with when they are sent. Do you think it’s better to wait a couple of days? Perfect, you adjust it and that’s it. Do you want to surprise your customers with a special offer in the third message? Then you put it there and go for it.

In short, you have free rein to make these messages as unique as your business.